We stand by our word
Authenticity
✓ We don't make promises we can't keep.
✓ We live and promote health; that of our guests, our employees and our own.
✓ We utilise what the region has to offer.
✓ We are loyal to the company.
Vivea mission statement - we look after you with all our heart.
V for vitality | i for innovation | v for responsibility | e for success | a for authenticity
Our corporate values reflect our aspirations and goals, which guide our cooperation with business partners and our dealings with guests and therefore our employees.
Preserve the good, dare the new.
Reflection
✓ Regionality is a top priority in our company.
✓ Our training initiative promotes the reputation of job profiles in the hotel industry.
✓ We are innovative, but stick to our existing core values.
✓ We strengthen people's quality of life with our products; our regular guests know that.
Reliability creates trust
Trust
✓ Our price transparency creates trust.
✓ Trust is obligatory for us.
✓ We stand by our word, we create trust.
✓ Trust means getting to your destination faster because less control is required.
Discipline is the fertile ground for our success
Discipline
✓ We work effectively and efficiently.
✓ We are punctual.
✓ We promote collegial interaction.
✓ If necessary, we express constructive criticism.
✓ We are open to suggestions.
✓ We follow group rules.
✓ We carry out our tasks with common sense.
✓ We put the interests of the company before our own interests.
✓ We are honest and fair to each other.
Our service is worth its price.
Fair price
✓ We enable our guests to promote their health affordably.
✓ We fulfil the expectations of our guests with our services.
We are hosts by conviction
Passion
✓ Laughter helps.
✓ Passion helps us to achieve our goals with enthusiasm.
✓ We complete seemingly small tasks with a smile.
✓ We live and breathe attention to detail.
✓ Our enthusiasm is contagious.
✓ More praise, less blame - that's how we motivate each other.
We think outside the box
Innovation
✓ We are courageous & open to new ideas.
✓ Progress and health are in harmony with our daily actions.
✓ We implement new ideas.
We do what is best
Expertise
✓ Expertise is our strength.
✓ We are constantly undergoing further training.
✓ We use our expertise to realise our quality standards.
✓ We pass on our knowledge.
✓ We promote and demand expertise.
✓ We emphasise the individual facets of our overall competence: methodological / social / professional competence as well as leadership and self-competence.
Our guests receive 100 % of our service
quality
✓ The high quality of our overall offer promotes our quality.
✓ We help together.
✓ We treat our colleagues and guests with respect.
✓ We put ourselves in the guest's shoes and endeavour to meet their expectations of our service.
✓ We treat our guests as equals.
✓ We learn every day how we can improve our quality.
✓ Our aim is to ensure basic quality and inspire our guests.
✓ We offer a high-quality product.
✓ We work in a future-orientated way.
✓ We are continuously improving.
At our Vivea Hotels, we care deeply about the well-being and health of our guests and employees.
